Privacy Policy

We collect information you voluntarily provide when you request an estimate, schedule an inspection, or contact us, including:

• Contact details: name, phone number (including mobile), email address, and mailing address.
• Property details: address, roof type, exterior materials, and damage description.
• Communication preferences and any notes you share about your project.
• Communications records: the content of calls, texts, and emails you exchange with us.

We may also automatically collect technical data such as your IP address, browser type, and pages visited through standard cookies and analytics tools.

We use the information we collect to:

• Respond to estimate requests and schedule inspections.
• Provide roofing and exterior services and follow up on projects.
• Send service-related notifications, appointment reminders, and project updates.
• Send marketing and promotional messages when you have opted in (see SMS Consent below).
• Improve our website, services, and customer support.
• Comply with legal obligations and protect our rights.

By providing your mobile phone number and checking the SMS consent box on our forms, you expressly agree to receive recurring automated and non-automated marketing and service text messages from North Texas Exteriors at the number you provided. Message frequency varies (typically 2–10 messages per month). Standard message and data rates may apply from your wireless carrier.

You may opt out of SMS messaging at any time by:

• Replying STOP to any message we send — you will be removed from all SMS campaigns.
• Replying HELP for assistance and contact information.
• Contacting us at (972) 908-0954 or info@ntxexteriors.org.

Carriers are not liable for delayed or undelivered messages. We do not sell or rent your mobile number to third parties for their independent marketing use. SMS consent is not a condition of purchasing any property, goods, or services.

We do not sell your personal information. We may share your information with:

• Service providers and contractors who perform work on your behalf under contract and confidentiality obligations.
• Communication platforms that deliver our SMS, email, and phone communications on our behalf.
• Business partners for jointly offered services, only with your consent.
• Legal authorities when required by law or to protect our rights and safety.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in and opt-out records are retained for the period required by applicable carrier and regulatory requirements.

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications. To exercise these rights, contact us at info@ntxexteriors.org or (972) 908-0954. We will respond within 30 days.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us so we can delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

For questions about this Privacy Policy, contact North Texas Exteriors:

• Phone: (972) 908-0954
• Email: info@ntxexteriors.org
• Service area: Dallas–Fort Worth, TX